Poly CCX 500 Business Media Phone with 5-Inch Touchscreen for Open SIP
The Poly CCX 500 (model 2200-49720-025) is a premium business IP desk phone designed for Open SIP environments. Featuring a 5-inch color touchscreen with gesture-based multitouch control, this phone combines smartphone-like simplicity with legendary Poly HD Voice quality. Perfect for modern offices, remote workers, and VoIP platforms including Zoom, RingCentral, and more, the CCX 500 delivers professional-grade communication with Poly Acoustic Fence technology to eliminate background noise and ensure crystal-clear conversations on every call.
Why You'll Love the Poly CCX 500
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Exceptional Audio Quality: Poly HD Voice and Acoustic Clarity ensure every word and inflection comes through perfectly, while Poly Acoustic Fence technology eliminates distracting background noise
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Intuitive 5-Inch Touchscreen: Smartphone-style interface with gesture-based, multitouch control provides one-tap access to contacts, meetings, and voicemails
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Versatile Connectivity: Integrated Bluetooth 4.2, dual Gigabit Ethernet ports, USB Type-A and Type-C ports for flexible headset options
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Open SIP Compatible: Works seamlessly with major VoIP platforms and services, supports up to 24 lines via pagination
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Full-Duplex Speakerphone: World-class echo cancellation keeps conversations clear and on track
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Android 9 Performance: Powerful chipset enables fast, responsive operation and future-proof features
Crystal-Clear Communication with Poly Acoustic Technologies
The Poly CCX 500 brings industry-leading audio performance to your desk. With Poly HD Voice technology, you'll hear every nuance in lifelike voice quality. The exclusive Poly Acoustic Fence greatly reduces background noise at the source, ensuring your callers only hear you - not the office chaos around you. Combined with full-duplex speakerphone operation and advanced echo cancellation, every call sounds professional and clear.
Smartphone-Simple Interface
Work faster with the CCX 500's 5-inch color LCD touchscreen featuring a vertical orientation just like your smartphone. The gesture-based, multitouch interface makes navigation intuitive and effortless. Access your contacts, join meetings, and check voicemails with a single tap. The phone runs on Android 9 for smooth performance and includes support for multiple languages and adjustable font sizes.
Flexible Connectivity Options
Connect your way with the Poly CCX 500. The phone includes integrated Bluetooth 4.2 for wireless headsets, plus USB Type-A and Type-C ports for plug-and-play wired headsets. The traditional RJ-9 headset port supports corded headsets, and the included handset is hearing aid compatible. Two Gigabit Ethernet ports (10/100/1000 Mbps) provide lightning-fast network connectivity, and optional Wi-Fi is available via USB dongle (sold separately).
Open SIP for Maximum Compatibility
This model of the Poly CCX 500 supports the Open SIP protocol, making it interoperable with major VoIP platforms and hosted services including Zoom, RingCentral, 8×8, and more. It supports up to 24 lines via pagination and includes SIP and SDP protocol support. The phone supports multiple codecs including G.711, G.722 (HD Voice), G.729AB, iLBC, G.722.1, and Opus for maximum flexibility.
Power and Deployment
The CCX 500 is powered via IEEE 802.3af Power over Ethernet (PoE) with a maximum power draw of just 13W, eliminating the need for a separate power adapter (power supply available separately if needed). Deploy and manage the phone easily with robust provisioning tools designed to take the headache out of telephony deployment and support.
What's in the Box
- Poly CCX 500 Business Media Phone
- Handset with cord
- Desktop stand
- Handset cradle
- Quick Start Guide
Note: Power supply and Ethernet cable sold separately. This is the Open SIP version - not compatible with Microsoft Teams.
Full Specifications
Display
| Display Type |
5-inch color LCD touchscreen |
| Resolution |
720 × 1280 pixels |
| Aspect Ratio |
16:9 |
| Touch Technology |
Gesture-based, multitouch capacitive touchscreen |
| Orientation |
Vertical (portrait) |
Audio Features
| Audio Technology |
Poly HD Voice, Poly Acoustic Clarity, Poly Acoustic Fence |
| Speakerphone |
Full-duplex with world-class echo cancellation |
| Audio Codecs |
G.711 (A-law and μ-law), G.722 (HD Voice), G.729AB, iLBC, G.722.1, Opus |
| Wideband Audio |
Yes |
| Noise Reduction |
Poly Acoustic Fence technology, NoiseBlock AI |
Connectivity
| Network |
2 × RJ-45 Gigabit Ethernet (10/100/1000 Mbps) |
| Bluetooth |
Bluetooth 4.2 integrated |
| USB Ports |
1 × USB 2.0 Type-A, 1 × USB 2.0 Type-C |
| Headset Port |
RJ-9 port for corded headset |
| Wi-Fi |
Optional via USB dongle (sold separately) |
| Protocol |
Open SIP, SDP |
Lines and Features
| Lines Supported |
Up to 24 lines (via pagination) |
| Operating System |
Android 9 |
| Languages |
Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish |
| User Interface |
On-screen virtual keyboard, voicemail support, adjustable font size, Unicode UTF-8 character support |
Power
| Power Source |
IEEE 802.3af Power over Ethernet (PoE) Class 0 |
| Maximum Power |
13W |
| Power Supply |
Optional (sold separately) |
Physical Specifications
| Dimensions (with handset) |
17.8 cm W × 21.6 cm H × 5.2 cm D (7.0 in × 8.5 in × 2.0 in) |
| Dimensions (without handset) |
10.5 cm W × 21.6 cm H × 5.2 cm D (4.1 in × 8.5 in × 2.0 in) |
| Mounting |
Desktop stand included, wall-mountable |
| Handset |
Hearing aid compatible |
Compatibility
| VoIP Platform |
Open SIP - compatible with Zoom, RingCentral, 8×8, and major VoIP platforms |
| Microsoft Teams |
Not compatible (see CCX 500 Teams edition - model 2200-49720-019) |
Specifications are sourced from the official HP/Poly product datasheet and may be updated. Part number: 2200-49720-025 / 82Z78AA.
